Patient Experience Program Manager

Job overview

The Patient Experience Program Manager role is hybrid in Palo Alto, CA, with compensation of $68.52–$90.78 per hour. The manager supports strategic patient, physician, and staff experience initiatives at Stanford Health Care. The role exists to develop and execute cross-functional programs that improve experiences across the health system. It contributes by translating experience goals into projects, processes, digital tools, partnerships, and data-informed recommendations, while coordinating stakeholders and monitoring progress toward program outcomes.

What you'll do

• Manage programs focused on patient, family, and member experience
• oversee online experience projects involving personas, design, content, analysis, testing, and voice of the customer
• define requirements and maintain processes with operational and technical stakeholders
• collaborate with technology teams using design thinking
• work with Marketing on brand strategy
• partner with stakeholders on surveys, programs, and dashboards
• serve as liaison to vendors as needed
• prepare reports and presentations on data trends and progress
• identify process improvements and lead cross-functional initiatives.

What we're looking for

Skills & competencies

patient experience program manager

hybrid

palo alto ca

stanford health care

patient experience

program management

digital experience

cross-functional projects

dashboards

data analysis

qualtrics preferred

$68.52–$90.78/hr

Work arrangement

• Weekend coverage required

Why this role

Requires a bachelor’s degree and three years of progressively responsible, directly related work experience; a master’s degree in healthcare administration or a related field is preferred.

About the employer

Stanford Health Care is hiring for this role. Industry: Specialty (except Psychiatric and Substance Abuse) Hospitals. Sector: 62.