IT Support Specialist III

Job overview

The IT Support Specialist III role is listed in Plano, TX, with a hybrid remote work arrangement. Compensation is not specified. The position supports Perry Homes’ IT service desk and contributes to the company’s customer-focused homebuying experience. As the highest technical escalation point on the support team, this specialist resolves complex hardware, software, account, and systems issues, identifies recurring causes, and recommends lasting fixes. The role also mentors junior staff and helps improve service desk workflows and coordination across IT departments.

What you'll do

• Serve as an escalation point for Level I and II support
• investigate and resolve advanced hardware, software, and user-account issues
• analyze ticket trends and recommend permanent fixes
• review tickets for policy compliance and efficient resolution
• develop ticket-prioritization strategies
• collaborate with IT managers on service desk performance and workflow improvements
• liaise with other IT departments
• mentor junior staff.

What we're looking for

Skills & competencies

it support specialist iii

technical escalation

service desk

hardware support

software support

active directory

microsoft azure ad

ticket prioritization

plano tx

perry homes

medical benefits

dental benefits

vision benefits

professional development

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• financial planning
• time off and life balance
• family and lifestyle benefits
• growth and development opportunities.

About the employer

Perry Homes is hiring for this role. Industry: Commercial and Institutional Building Construction. Sector: 23.