Senior IT Support Specialist

Job overview

The Senior IT Support Specialist role is onsite at Rocket Lab’s SolAero office in Albuquerque, NM. Compensation is not specified. The position works with the IT Client Services Lead and Infrastructure and Launch teams, supporting staff at the SolAero office and providing support to Launch and Mission Operations during launch periods. Rocket Lab builds rockets, spacecraft, and critical subsystems as part of its mission to expand access to space and improve life on Earth. The specialist delivers day-to-day IT services, manages support tickets and documentation, and provides technical guidance to staff and teams. The role also takes ownership of complex support tasks and projects, mentors through subject-matter expertise, and may require varied shifts, weekends, and participation in an on-call rotation.

What you'll do

• Deliver day-to-day IT services
• track and update incident, request, problem, change, and project tickets and documentation
• provide technical support, instruction, and guidance
• serve as an IT Support subject-matter expert
• support Launch and Mission Operations during launch periods
• participate in IT projects and ongoing operational support
• occasional domestic travel may be required.

What we're looking for

Skills & competencies

senior it support specialist

albuquerque nm

rocket lab

it support

client services

infrastructure

launch operations

mission operations

support tickets

windows

linux

active directory

on-call rotation

occasional domestic travel

Work arrangement

• Weekend coverage required

Why this role

Onsite senior support role at the SolAero office; may require evening and weekend shifts and participation in an on-call rotation; occasional domestic travel may be required.

About the employer

Rocket Lab Corporation is hiring for this role. Industry: Guided Missile and Space Vehicle Manufacturing. Sector: 33.