Technical Product Support Specialist, Tier 1 — Minnesota

Job overview

Technical Product Support Specialist, Tier 1 — Minnesota is listed as remote eligible, with the posting identifying Minnesota as the field location. Compensation is $27.81–$40.79 per hour. The role supports Entrust customers and channel partners using CardWizard solutions and related server environments. The specialist investigates and resolves technical issues through phone, email, and remote connections, handling escalations from first-level phone support and onsite technicians. The work helps customers install, configure, update, and migrate systems while escalating issues to engineering when additional support is needed.

What you'll do

• Provide technical support to customers and technicians
• respond to support requests from customers, distributors, and internal teams
• investigate issues by phone, email, and remote connections
• resolve escalations from first-level phone support and onsite technicians or escalate to engineering
• support end-user installations, configurations, updates, and migrations.

What we're looking for

Skills & competencies

technical product support

tier 1

cardwizard

windows server

networking

customer support

remote eligible

shakopee mn

entrust

$27.81–$40.79/hr

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental
• 401(k) matching contribution
• life and disability insurance
• mental health coaching
• virtual fitness programs
• paid personal time off
• 12 paid holidays
• parental leave
• education reimbursement.

Why this role

Supports CardWizard solutions, Windows Server environments, and customer server hardware; remote eligible.

About the employer

Entrust is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.