Lead Customer Success Manager

Job overview

The Lead Customer Success Manager role is listed onsite in Chicago, IL, with an OTE range of $145,000–$175,000 per year. Quandri builds AI technology for insurance agencies and brokerages, aiming to improve the insurance experience and automate brokerage processes. The role owns complex enterprise customer relationships and helps customers realize value through product adoption, success planning, retention, and growth. It partners across Sales, Product, Marketing, Implementation, and Support, and requires regular travel to customer sites across Canada and the US, with at least 25% travel specified.

What you'll do

• Own assigned enterprise customer relationships
• guide product adoption and change management
• build executive, operational, and technical stakeholder relationships
• lead business reviews and strategic conversations
• develop data-driven success plans
• forecast renewals and identify risks
• support expansion opportunities with Sales
• lead onsite customer workshops
• share customer feedback with Product and Engineering
• coordinate with internal teams
• travel to customer sites across Canada and the US.

What we're looking for

Skills & competencies

full-time

lead customer success manager

enterprise accounts

customer success

saas

insurance technology

ai

product adoption

chicago il

quandri

$145k–$175k ote

25% travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee stock options
• comprehensive health benefits
• four weeks of paid vacation
• work anywhere in the world for 60 calendar days per year
• parental leave top-ups for Canadian employees.

Why this role

Requires at least 25% travel across North America; the posting lists four weeks of paid vacation and the ability to work anywhere in the world for 60 calendar days per year.

About the employer

Quandri is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.