Customer Relations Associate

Job overview

The Customer Relations Associate role is an onsite, full-time position in Niagara Falls, NY. Pay is $19–$21 per hour. Health System Services says it is focused on healthcare and the people it serves, supporting patients and customers through billing and equipment-related assistance. The associate handles customer inquiries, billing questions, payments, and account follow-up. The role helps keep patient and client accounts accurate while providing responsive support and documenting interactions.

What you'll do

• Answer incoming calls, emails, and texts
• route inquiries
• resolve customer concerns
• explain billing, insurance questions, and payment options
• process payments and set up payment plans
• review and update accounts
• investigate discrepancies and returned mail
• document interactions
• provide basic equipment guidance and troubleshooting
• complete administrative tasks and share recurring account trends.

What we're looking for

Skills & competencies

full-time

customer relations associate

healthcare customer service

patient billing

account support

payment processing

niagara falls ny

health system services

monday–friday

8:30 a.m.–5 p.m.

$19–$21 per hour

medical billing

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision insurance
• 401(k) with 3% company contribution after one year and 1,000 hours worked
• PTO, vacation and nine paid holidays
• disability coverage
• employee assistance program
• and tuition reimbursement.

Why this role

The posting states Monday–Friday, 8:30 a.m.–5 p.m., and lists medical, dental and vision insurance, 401(k) contribution, paid time off and holidays, disability coverage, an employee assistance program, and tuition reimbursement.

About the employer

Health System Services Ltd is hiring for this role. Industry: All Other Miscellaneous Ambulatory Health Care Services. Sector: 62.