Call Center Associate

Job overview

The Call Center Associate is an onsite role based in Merrimac, MA, offering a salary range of $50,000 to $70,000 per year. This position supports the customer service department at Renewal by Andersen | Esler Companies, a leader in the window-replacement industry. This role exists to provide exceptional service to homeowners interested in window-replacement products. The associate acts as the first point of contact, actively listening to customer needs, scheduling appointments for sales consultants, and managing customer inquiries to ensure a positive experience.

What you'll do

• Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication.
• Skillfully overcome objections by addressing concerns and reinforcing service value.
• Identify unique home situations and schedule appointments for Sales Consultants.
• Communicate effectively and show empathy as the first point of contact.

What we're looking for

Skills & competencies

full-time

day shift

merrimac ma

customer service

inside sales

no cold calling

$50k-$70k/yr

weekend availability

growth opportunities

renewal by andersen

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, and Vision Insurance, Teammate Assistance Plan, Tuition Reimbursement, 401k with 50% match up to 6%, Paid Time Off, Company Paid Holidays, Paid Volunteer Time.

Why this role

No cold calling, streamlined growth and development plan, work from home eligibility after 1 year, shift differential pay for weekends.

About the employer

Renewal by Andersen | Esler Companies is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.