Customer Service Representative
Employment type
Full-time
Work setting
On-site
Location
Bigfork, MT
Schedule
Day shift
Posted
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Job overview
The Customer Service Representative role is onsite in Bigfork, MT. Compensation is not specified. The position supports Shield Arms customers with product and process questions. The representative helps provide a positive customer experience by responding to inquiries, explaining products and policies, documenting interactions, and coordinating with internal teams. The role contributes to efficient, professional customer support and department quality.
What you'll do
- Reply accurately and promptly to customer inquiries
- assist with product selection and troubleshooting through written, phone, and face-to-face communication
- follow returns and warranty procedures
- document customer interactions
- answer calls and use the ticketing system
- learn product uses
- communicate with other departments
- and escalate issues to management when needed.
What we're looking for
- Skills & competencies
- customer service representativecustomer supportproduct questionstroubleshootingticketing systemphone supportwritten communicationbigfork mtshield armsfull-timemonday–thursday schedulefriday schedule
- Work arrangement
- Weekend coverage required
About the employer
Shield Arms is hiring for this role. Industry: Small Arms, Ordnance, and Ordnance Accessories Manufacturing. Sector: 33.
Additional details
- Industry sector
- 33
- Industry
- Small Arms, Ordnance, and Ordnance Accessories Manufacturing
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: ea221349-ba5b-41ea-810b-bf40efc2daaf