Customer Retention Specialist

Job overview

The Customer Retention Specialist role is onsite in Houston, TX, with annual compensation of $35,000–$52,000. The role supports Peter Mugo Insurance & Financial Services and its service to Houston-area individuals, families, and small businesses. The position helps protect customer coverage and strengthen long-term relationships by supporting renewals, reviewing accounts, guiding customers through coverage options, and coordinating follow-up with the team.

What you'll do

• Communicate with existing customers about renewals, coverage options, and retention needs
• assist with account updates and renewal readiness
• identify opportunities to improve satisfaction and retention
• maintain accurate interaction records
• collaborate with the team on outreach and retention objectives.

What we're looking for

Skills & competencies

customer retention specialist

insurance

customer service

account management

renewals

coverage options

houston tx

peter mugo insurance

full-time

$35k–$52k/year

health insurance

paid time off

401(k) match

spanish preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and dental insurance, paid time off, 401(k) and matching, training and development, wellness resources, free uniforms, advancement opportunities, flexible scheduling, and performance-based bonuses.

Why this role

Bilingual Spanish is preferred. Applicable state insurance licenses must be obtained as required.

About the employer

Peter Mugo - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.