NOC Support Technician

Job overview

The NOC Support Technician role is primarily onsite at RCN Technologies’ headquarters in Knoxville, TN; remote candidates in the Pacific Time Zone may be considered. The posting describes compensation as competitive and based on experience and skill, with no numeric amount specified. RCN Technologies is a Knoxville technology company focused on helping customers and businesses connect through wireless technology. The technician monitors, troubleshoots, provisions, and maintains cellular network devices and data systems, while supporting technical projects and internal training. The role contributes to reliable customer service and the company’s growth by resolving technical issues and maintaining network equipment and systems.

What you'll do

• Proactively monitor and maintain cellular network devices and data
• troubleshoot and support devices and data
• provision and program cellular network devices
• support technical projects
• maintain systems and conduct lab testing
• contribute to internal training, development, and maintenance.

What we're looking for

Skills & competencies

full-time

noc support technician

knoxville tn

rcn technologies

cellular networks

device monitoring

troubleshooting

provisioning

lab testing

day night weekend shifts

pacific time zone remote consideration

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, and dental insurance
• accrued PTO
• paid parental leave
• discounted YMCA membership
• company-provided workstation
• continuing education opportunities
• company-sponsored lunches and team events.

Why this role

Day, night, and weekend shifts are available; standard schedule is 40 hours per week, with flexibility up to 60 hours based on schedule. Remote candidates in the Pacific Time Zone may be considered.

About the employer

RCN Technologies is hiring for this role. Industry: Wireless Telecommunications Carriers (except Satellite). Sector: 51.