Client Care Specialist

Job overview

The Client Care Specialist role is onsite in Kansas City, MO. Compensation is not specified. The position supports eShipping clients with day-to-day less-than-truckload (LTL) questions and freight needs; the company describes its Client Care team as focused on customer service and client support. The specialist processes shipments, prepares quotes, tracks freight, and helps optimize shipping modes while responding to client inquiries. The role contributes to client service and team goals by providing timely, accurate support, training customers on the online platform, and assisting with smaller accounts and new-employee training.

What you'll do

• Process shipments, prepare quotes, track freight, and support mode optimization
• respond to customer inquiries professionally and promptly
• navigate the internal eShipping platform
• train customers on the external platform
• research and resolve customer issues with empathy
• work toward individual and team goals
• assist with training new employees
• implement and manage smaller tiered accounts
• complete administrative duties as assigned.

What we're looking for

Skills & competencies

client care specialist

customer service

freight support

less-than-truckload

shipment processing

freight tracking

kansas city mo

eshipping

customer accounts

office-based

college degree not required

Work arrangement

• Weekend coverage required

Why this role

College degree preferred but not required; one year of customer service experience preferred. The role is based in a central office environment.

About the employer

eShipping, LLC is hiring for this role. Industry: Freight Transportation Arrangement. Sector: 48.