Medicare and Life Benefits Account Service Representative

Job overview

The Medicare and Life Benefits Account Service Representative role is onsite in Athens, PA, with annual compensation of $35,000–$50,000. Gannon Associates Insurance supports Medicare and life insurance customers through client service and policy assistance. The role exists to help clients navigate insurance needs and support retention and satisfaction. It handles service inquiries, policy changes, billing questions, claims intake, coverage education, documentation, and coordination with carriers and internal colleagues while maintaining applicable Medicare and agency requirements.

What you'll do

• Handle policy changes, billing inquiries, and general customer support
• assist with claims intake and guide clients through the claims process
• answer inquiries and explain policy features, coverage limitations, and options
• document client interactions
• coordinate with carriers and internal teams
• support retention and comply with Medicare regulations and agency procedures.

What we're looking for

Skills & competencies

account service representative

medicare

life insurance

client service

policy changes

claims intake

athens pa

18810

gannon associates insurance

full-time

monday–friday

paid time off

health insurance

retirement plan

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, health insurance, life insurance, retirement plan, Monday–Friday schedule, and career growth opportunities.

Why this role

Insurance experience is not required; training and support are provided. Pennsylvania insurance licensing support is available, and the posting lists a Monday–Friday schedule.

About the employer

Gannon Associates Insurance is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.