Customer Support Representative – Water Treatment

Job overview

The Customer Support Representative – Water Treatment role is onsite in Percival, IA. The listed pay is $16–$19 per hour. Culligan Water of Pierson serves customers’ water-treatment needs with products including water softeners and drinking-water systems. The representative processes orders, resolves customer issues, and maintains customer accounts while coordinating service and delivery appointments. Proactive customer contact, sales support, and accurate billing help provide responsive service and support ongoing customer relationships.

What you'll do

• Process orders and maintain customer accounts
• solve customer problems
• provide sales support to assigned accounts
• handle payments and deposits
• set appointments
• enter leads
• answer customer inquiries by phone and in person
• schedule service and delivery orders with operations
• bill service, delivery, and installation orders
• make outbound calls to schedule additional services
• refer unresolved grievances to appropriate departments.

What we're looking for

Skills & competencies

customer support representative

customer service

water treatment

order processing

customer accounts

service scheduling

percival ia

culligan 81ia

$16–$19/hour

full-time

no nights

no weekends

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching
• training and development
• wellness resources
• career advancement
• paid training
• bonus opportunities
• 10+ paid holidays
• paid vacation
• home water-treatment equipment
• health insurance with 85% of employee premiums paid
• dental and vision insurance.

Why this role

The posting states no nights or weekends. Requires a high school diploma or GED, Microsoft Office proficiency, and strong written and verbal communication skills. Paid training and bonus opportunities are listed.

About the employer

Culligan 81IA is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.