Healthcare Customer Service Representative

Job overview

The Healthcare Customer Service Representative role is onsite in Chicago, IL; compensation is not specified. The position supports the Self-Pay Billing Office and Customer Service unit, which responds to patient, department, billing-agency, and other external inquiries. The representative resolves billing questions and account issues with accuracy, compassion, and assertiveness. The work helps patients understand balances and payment options while supporting compliant billing, account follow-up, and timely resolution of disputes.

What you'll do

• Handle inbound call queues for collections, payments, and disputes
• answer questions about balances, itemized bills, and statements
• explain payment options
• conduct initial financial-assistance screening
• update patient demographics and insurance information
• prepare accounts for claim resubmission
• route and follow up on disputes
• resolve statement holds
• research and resolve at least 25 accounts daily
• respond to inquiries by phone or mail within 48 hours and no later than 30 days
• research accounts subject to bankruptcy or legal action.

What we're looking for

Skills & competencies

healthcare customer service representative

full-time

chicago il

wolcott, wood and taylor

patient billing

self-pay billing office

patient accounts

insurance follow-up

epic

hipaa

financial assistance screening

high school diploma required

Work arrangement

• Weekend coverage required

Why this role

The role uses multiple billing and payer systems, including Epic, and requires medical-field customer service or call-center experience; Spanish bilingual ability is preferred.

About the employer

Wolcott, Wood and Taylor Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.