Bilingual Customer Service Representative — State Farm Agent Team

Job overview

The Bilingual Customer Service Representative — State Farm Agent Team role is a full-time, onsite position in Independence, MO. The stated pay range is $55,000–$70,000 per year in expected total compensation, including base salary, commissions, and bonuses when performance goals are met. The role supports Kurt Goeser State Farm’s customer service and retention work; Spanish and English fluency are required. The representative helps customers understand and manage their insurance policies while supporting loyalty and accurate agency records. The role handles policy, billing, and coverage questions, follows up on claims and renewals, and identifies coverage gaps during reviews.

What you'll do

• Conduct policy reviews
• follow up on claims, renewals, and service updates
• serve Spanish- and English-speaking customers
• maintain accurate customer records
• handle policy questions, billing inquiries, and coverage changes
• resolve service issues
• identify coverage gaps and service needs.

What we're looking for

Skills & competencies

bilingual customer service representative

state farm agent team

independence mo

full-time

spanish and english

insurance customer service

policy reviews

claims follow-up

renewals

property and casualty license

$55k–$70k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Base salary plus performance-based commission
• 401(k) with employer match
• health insurance
• paid vacation, sick, and personal days
• paid company holidays
• career advancement paths
• company events, contests, and team lunches.

Why this role

No prior insurance experience is required. The posting states that commissions are uncapped and that high performers regularly exceed the stated range.

About the employer

Kurt Goeser State Farm is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.