Customer Engagement Specialist

Job overview

The Customer Engagement Specialist role is an onsite position based in Millbury, MA. The compensation for this role is specified as $60,000.00 - $80,000.00 per year. This role supports the sales and marketing department at Esler Companies | Renewal by Andersen, a company dedicated to providing high-quality window replacement services. The primary purpose of this role is to reconnect with existing customers to foster ongoing relationships and identify opportunities for future projects. The specialist will manage customer interactions, schedule appointments for sales consultants, and generate referrals by providing a helpful and positive customer experience.

What you'll do

• Call existing customers using company tools and clear, respectful communication.
• Schedule appointments with our Sales Consultants when customers are ready to explore additional window and door projects.
• Generate referrals in a natural, service-minded way after positive customer conversations.
• Build trust quickly by listening well, asking thoughtful questions, and keeping the customer’s experience positive.
• Accurately document customer interactions and appointment details.
• Partner with management to address questions and resolve customer concerns.
• Work toward daily activity and performance goals with consistency and ownership.
• Participate in team meetings, coaching sessions, and ongoing training.
• Perform additional responsibilities as assigned.

What we're looking for

Skills & competencies

full-time

day shift

millbury ma

customer engagement

sales

customer service

appointment setting

renewal by andersen

esler companies

$60k-$80k/yr

no on-call

new grad eligible

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, and Vision Insurance, Teammate Assistance Plan, Tuition Reimbursement, 401k with 50% match up to 6% of your annual pay, Paid Time Off, Company Paid Holidays, Paid Volunteer Time

Why this role

Focus on customer retention, referral generation, and long-term engagement with existing clients.

About the employer

Renewal by Andersen | Esler Companies is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.