IT Support Specialist

Job overview

The IT Support Specialist role is onsite in Laurel, MD, with compensation of $23.00–$27.00 per hour. APL Federal Credit Union’s IT team supports the credit union’s daily operations and service to members. The role keeps core processing activities running and provides staff with reliable hardware and software support. It also helps maintain workstations, applications, network equipment, backups, procedures, and information security.

What you'll do

• Facilitate daily core processing, including completing checklists, verifying end-of-day activity, committing core items to Nautilus, and processing share drafts
• assist with data processing and application support
• troubleshoot hardware and software for staff
• assist with installation and maintenance of computer systems, software, and network equipment
• support inventories, validate backups, maintain IT procedures, update vendor contacts and Active Directory, and maintain information security.

What we're looking for

Skills & competencies

it support specialist

laurel md

apl credit union

full-time

onsite

day shift

$23–$27/hr

core processing

hardware support

software troubleshooting

network support

microsoft 365

active directory

weekend availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, and life insurance
• company-paid short- and long-term disability
• 401(k) with employer contribution
• pension plan
• paid vacation and holidays.

Why this role

High school diploma or GED and at least one year of PC and network server support experience are required. Weekend or after-hours availability may be expected as business needs dictate; quarterly branch visits are required.

About the employer

APL Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.