Automotive Express Customer Service Advisor

Job overview

The Automotive Express Customer Service Advisor role is onsite in Portland, ME, with commission-based annual income of $55,000–$73,000. The schedule is Tuesday–Friday, 8:00 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:00 p.m.; Sunday and Monday are off. Berlin City Auto Group operates dealerships in Maine and Vermont. The advisor is the first point of contact for express-service customers, coordinating quick maintenance and clear communication to support efficient service flow and customer satisfaction.

What you'll do

• Greet express-service customers and review maintenance needs
• explain technician recommendations
• prepare estimates and obtain authorizations
• update customers on service status and timing
• coordinate vehicle flow through the express lane
• maintain service records and follow up as needed.

What we're looking for

Skills & competencies

portland me

full-time

automotive express customer service advisor

express service

customer communication

maintenance estimates

oil changes

tire rotations

multi-point inspections

tuesday–saturday

sunday and monday off

$55,000–$73,000/year

medical and dental insurance

401(k) contribution

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off starting on day one, medical, dental, vision, life, and disability insurance, 401(k) employer contribution, wellness reimbursement up to $75 per month, uniforms, employee discounts, training, and mentorship.

Why this role

Commission-based pay. Requires at least two years of customer service experience, a valid driver’s license and clean driving record, and ability to pass a background check. Sunday and Monday are off; Saturday work is scheduled.

About the employer

Berlin City Auto Group is hiring for this role. Industry: New Car Dealers. Sector: 44.