Help Desk Tier 1 / System Administrator Level 1

Job overview

Help Desk Tier 1 / System Administrator Level 1 is an onsite role in Annapolis Junction, MD. Compensation is not specified. The position provides frontline technical support in a mission-focused environment. The role resolves common user hardware, software, account, and connectivity issues while documenting incidents and escalating complex problems. It supports reliable user access and operations by providing clear guidance, maintaining accurate records, and following security requirements.

What you'll do

• Respond to support requests by phone, email, chat, and ticketing systems
• log, track, update, and resolve incidents
• troubleshoot basic hardware, software, and network issues
• guide users through common problems
• install and update software
• assist with passwords and access
• support peripherals and asset inventory
• escalate complex issues
• document resolutions and knowledge-base procedures
• report potential security incidents.

What we're looking for

Skills & competencies

help desk tier 1

system administrator level 1

it support

service desk

troubleshooting

servicenow

ts/sci

full scope polygraph

iat level i

annapolis junction md

friday–monday

Work arrangement

• Weekend coverage required

Why this role

Requires active TS/SCI clearance, Full Scope Polygraph, and DoD 8570/8140 IAT Level I qualification. The posting gives conflicting schedule details: Friday–Monday, 6 a.m.–4 p.m. in one section and Friday–Monday, noon–10 p.m. in another.

About the employer

Omniscius Consulting is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.