Customer Relationship Associate

Job overview

The Customer Relationship Associate role is onsite in Arcata, California. The posting lists pay of $18–$22 per hour. Microbac Laboratories provides commercial testing services to life science, food and nutrition, and environmental industries. The associate serves as a front-line contact for clients and laboratory staff, coordinating sample intake and project logistics so samples are processed and delivered for timely analysis. The role helps maintain client satisfaction and accurate, timely laboratory results through organization, communication, and cross-functional coordination.

What you'll do

• Understand client needs and act as liaison among clients, account management, and laboratory staff
• troubleshoot issues
• manage project logistics
• receive, process, triage, store, and retain samples
• prepare sample supplies
• coordinate internal communications
• monitor project progress
• communicate technical data
• support client satisfaction.

What we're looking for

Skills & competencies

customer relationship associate

laboratory testing

sample processing

client service

arcata ca

microbac

$18–$22/hour

environmental testing

data entry

project coordination

quality standards

laboratory operations

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life, and disability insurance
• paid time off, vacation, holidays, and flextime
• wellness program
• referral bonus
• tuition reimbursement.

Why this role

A degree in environmental science, chemistry, or a related field and technical understanding of environmental testing are listed; travel may be required less than 20%.

About the employer

Microbac is hiring for this role. Industry: Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology). Sector: 54.