Desktop Support Specialist — Tier 2/3, Onsite

Job overview

The Desktop Support Specialist — Tier 2/3 works onsite in Washington, DC, on a full-time, Monday–Friday first-shift schedule. Compensation is not specified. The position supports a client’s Desktop Support team under a federal contract; U.S. citizenship and the ability to pass an enhanced background screen are required. The specialist provides Tier 2/3 desktop support, troubleshooting hardware, operating systems, applications, mobile devices, and basic network or VPN issues. The role also manages support cases and assets, documents customer issues, and coordinates with internal customers and technical teams.

What you'll do

• Provide desktop and printer troubleshooting
• install, configure, and support Windows 10/11 computers and common applications
• manage support cases and hardware assets using enterprise tools
• coordinate OEM support and equipment returns
• support inventory and logistics
• assist with imaging and deployment
• provide smartphone support
• diagnose Level 1 network and VPN issues
• document customer issues and manage work queues.

What we're looking for

Skills & competencies

desktop support specialist

tier 2/3

washington dc

system one

onsite

monday–friday

first shift

windows 10/11

servicenow

hardware troubleshooting

federal contract

u.s. citizenship required

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible employees may receive medical, dental, and vision coverage, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.

Why this role

U.S. citizenship is required for the federal contract, and candidates must be able to pass an enhanced background screen for Public Trust clearance.

About the employer

System One is hiring for this role. Industry: Temporary Help Services. Sector: 56.