Application Support Analyst
Employment type
Full-time
Work setting
On-site
Location
Austin, TX
Schedule
Day shift
Posted
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Job overview
The Application Support Analyst is an onsite role based in Austin, TX. Compensation is not specified for this position, which supports the Enverus software suite to ensure customer success. This role exists to provide front-line technical support, troubleshooting, and resolution for user issues. The analyst acts as a bridge between customers and internal teams to maximize the value of Enverus software products.
What you'll do
- Provide front-line support via phone/email
- diagnose and troubleshoot software issues
- maintain customer records
- educate customers on product value
- escalate complex product issues.
What we're looking for
- Skills & competencies
- full-timeday shiftaustin txenverussupport analystsaastroubleshootingcustomer serviceonsiteno on-callno travel
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, Dental, Vision, Income Protection, EAP, HSA, Lifestyle & Wellbeing Program, Pet Insurance
Why this role
Requires strong interpersonal skills and technical troubleshooting ability in a SaaS environment.
About the employer
Enverus is hiring for this role. Industry: Periodical Publishers. Sector: 51.
Additional details
- Industry sector
- 51
- Industry
- Periodical Publishers
- Occupation code
- 15-1232.00
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Listing ID: e985142e-d2ee-4e1b-a1e1-34e00a50deff