Guest Service Representative

Job overview

The Guest Service Representative role is onsite in Watsonville, CA. Pay is $17.50–$19 per hour. B5 Investments LLC is a property management and hospitality company serving the Watsonville area. The representative manages front-desk guest interactions and reservation tasks, coordinating with housekeeping and maintenance to support guest satisfaction. Accurate check-in, billing, and reporting help create a welcoming and orderly guest experience.

What you'll do

• Greet and welcome guests
• manage check-in and check-out
• handle inquiries, requests, and complaints
• process reservations, cancellations, and modifications
• answer phone calls and respond to emails and online inquiries
• coordinate with housekeeping and maintenance
• handle cash transactions, billing, and end-of-shift reporting.

What we're looking for

Skills & competencies

guest service representative

watsonville ca

b5 investments llc

full-time

front desk

guest check-in

reservations

guest inquiries

property management system

cash transactions

evenings and weekends

$17.50–$19 per hour

Work arrangement

• Weekend coverage required

Why this role

Flexible shifts may include evenings, weekends, and holidays; bilingual English/Spanish skills are a plus.

About the employer

B5 Investments Llc is hiring for this role. Industry: All Other Traveler Accommodation. Sector: 72.