Security Operations Center Operator | Alarm Monitoring & Dispatch

Job overview

The Security Operations Center Operator | Alarm Monitoring & Dispatch role is an onsite position based in Palo Alto, CA. Compensation is not specified for this role, which supports the Securitas security operations team in safeguarding client assets and personnel. This role exists to provide real-time monitoring of alarms and video surveillance systems to identify and triage security events. The operator contributes to team goals by maintaining accurate incident logs, coordinating dispatch operations, and providing situational awareness during active incidents.

What you'll do

• Monitor alarms, video surveillance systems, and AI-assisted detection platforms.
• Perform advanced CCTV monitoring and live tracking.
• Conduct archival video review and compile investigative packages.
• Coordinate multi-channel dispatch operations.
• Maintain detailed incident logs and alarm classifications.
• Escalate equipment malfunctions and conduct first-level troubleshooting.

What we're looking for

Skills & competencies

full-time

day shift

palo alto ca

securitas

security

cctv

dispatch

alarm monitoring

onsite

no degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• Retirement plan, employer-provided medical and dental coverage, company-paid life insurance, voluntary life and disability insurance, employee assistance plan, Securitas Saves discount program, paid holidays, and paid time away from work.

Why this role

AI-assisted detection platform monitoring, multi-channel dispatch coordination, and investigative video package creation.

About the employer

Securitas is hiring for this role. Industry: Security Guards and Patrol Services. Sector: 56.