Bilingual Customer Support Representative, French/English

Job overview

The Bilingual Customer Support Representative, French/English role is listed in Cranberry Township, PA. Compensation is not specified. The representative supports French-speaking customers across multiple service channels. The role exists to serve as a first point of contact, answer inquiries, resolve issues, and maintain a positive customer experience. Accurate CRM records, appropriate escalation, and collaboration with internal teams help deliver consistent support and meet service quality, productivity, and customer satisfaction targets.

What you'll do

• Provide customer support to French-speaking customers by phone, email, and chat
• handle inquiries, complaints, and requests professionally and promptly
• capture and update customer information in internal systems and CRM platforms
• troubleshoot and resolve issues
• escalate complex issues to appropriate internal teams
• maintain detailed interaction records
• meet or exceed quality, productivity, and customer satisfaction targets
• follow company policies and compliance guidelines
• collaborate with team members and departments.

What we're looking for

Skills & competencies

customer support representative

bilingual

french

english

phone support

email support

chat support

crm

cranberry township pa

customer service

international customers

synergy staffing

Work arrangement

• Weekend coverage required

Why this role

Fluency in spoken and written French and English is essential; the posting calls for support across multiple channels and experience supporting international customers.

About the employer

Synergy Staffing Inc is hiring for this role. Industry: Temporary Help Services. Sector: 56.