Quality Assurance Analyst
Employment type
Full-time
Work setting
On-site
Location
Las Vegas, NV
Schedule
Day shift
Posted
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Job overview
The Quality Assurance Analyst role is listed in Las Vegas, NV; compensation is not specified. Ten provides technology-enabled lifestyle management and concierge services through a global network. The analyst evaluates customer interactions against company and client standards, documents findings, and provides actionable feedback. The role supports consistent service quality by identifying trends and working with operations, training, and client services on improvements.
What you'll do
- Complete quality evaluations using approved tools and scorecards
- document results and feedback
- apply client-specific standards
- escalate quality concerns
- participate in calibration sessions
- identify trends and improvement opportunities
- support quality reporting and client sessions
- assist with complaint research and operational support when required.
What we're looking for
- Skills & competencies
- full-timequality assurance analystquality monitoringcustomer experienceservice evaluationquality reportingclient sessionslas vegas nvten groupcontinuous improvementtravel services
- Work arrangement
- Weekend coverage required
Why this role
The role includes leading assigned client call-listening sessions and developing quality improvement initiatives.
About the employer
Ten Group is hiring for this role. Industry: All Other Travel Arrangement and Reservation Services. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- All Other Travel Arrangement and Reservation Services
- Occupation code
- 13-1041.00
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Listing ID: e9379207-141d-4e1b-9bba-7e234e966047