Director of Servicing

Job overview

The Director of Servicing works onsite in Columbia, SC, and reports to the VP of Servicing. Compensation is not specified. Navitas Credit provides financial services to direct and indirect partners and their customers. The director leads end-to-end servicing operations, balancing customer experience, operational efficiency, recovery performance, and compliance. The role develops teams and processes, monitors results, and coordinates improvements across departments to support reliable, compliant account servicing.

What you'll do

• Lead the servicing department, including hiring, onboarding, training, and performance management
• develop servicing strategies
• ensure regulatory and policy compliance
• analyze metrics and identify risks and improvements
• oversee client accounts
• report performance and initiatives to the VP of Servicing
• manage budgets and resources.

What we're looking for

Skills & competencies

director of servicing

financial services

columbia sc

servicing operations

team leadership

customer experience

regulatory compliance

account management

operational improvement

navitas credit

microsoft excel

Work arrangement

• Weekend coverage required

Why this role

Requires a bachelor’s degree or at least five years of related experience or an equivalent combination; advanced Microsoft Excel proficiency required.

About the employer

Navitas Credit LLC is hiring for this role. Industry: International, Secondary Market, and All Other Nondepository Credit Intermediation. Sector: 52.