Customer Success Guide

Job overview

The Customer Success Guide role is onsite in Milford, OH. The stated salary range is $70,000–$80,000 per year. The role serves customers across voice, chat, and email channels. The guide helps customers resolve issues, understand products, and complete cases within service-level timelines. By documenting interactions, handling escalations, and identifying opportunities to improve satisfaction, retention, and product usage, the role supports customer outcomes and service quality.

What you'll do

• Serve as the first point of contact for customer inquiries across voice, chat, and email
• resolve issues at first contact where possible
• handle escalated or complex issues with clear communication and timely resolution
• identify opportunities to improve satisfaction, retention, and product usage
• recommend relevant upgrades or complementary solutions based on customer needs
• document interactions and actions in the case management system
• complete follow-ups and case closures within defined service-level timelines
• adhere to quality, security, and operational processes.

What we're looking for

Skills & competencies

customer success guide

customer support

voice

chat

email

issue resolution

case management

customer retention

$70k–$80k

milford oh

diverse lynx

Work arrangement

• Weekend coverage required

Why this role

Customer support spans voice, chat, and email, with responsibilities covering issue resolution, case documentation, follow-up, and needs-based recommendations.

About the employer

Diverse Lynx is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.