Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Goodlettsville, TN. The posting states an hourly rate based on experience but does not provide a numeric amount. Arrow Exterminators provides pest and termite control services and describes its work as protecting customers’ quality of life. The representative serves as a first point of contact for internal and external customers, resolving service questions and supporting scheduling and account administration. The role helps service centers meet monthly goals by coordinating technician schedules, payments, and customer records.

What you'll do

• Handle incoming calls and identify customer issues and solutions
• assist with service scheduling, payments, and customer-file updates
• make outbound calls to support technician scheduling and account payments
• use Microsoft Office
• work with the service-center team to meet monthly goals
• work a minimum 40-hour week and minimal overtime as needed.

What we're looking for

Skills & competencies

customer service representative

goodlettsville tn

arrow exterminators

full-time

customer support

service scheduling

inbound calls

outbound calls

payment processing

customer records

pest control services

Work arrangement

• Weekend coverage required

Benefits & perks

• Generous time off
• 11 paid holidays
• 401(k) match and Roth IRA
• medical, dental, and vision insurance
• HSA
• telemedicine
• disability, cancer, and accident insurance
• wellness suite
• company-paid and optional life insurance.

Why this role

Full-time role; hourly pay is based on experience, with no numeric rate stated. High school diploma or equivalent and working knowledge of Microsoft Office are required.

About the employer

Arrow Exterminators is hiring for this role. Industry: Exterminating and Pest Control Services. Sector: 56.