Senior Program Manager, Account Management

Job overview

The Senior Program Manager, Account Management role is listed as onsite, but no worksite city or state is provided. Compensation is not specified. The role leads strategic customer programs in Arvato's supply-chain and fulfillment environments. The role exists to connect customers with internal teams and executive leadership while delivering operational, financial, and customer-experience goals. It governs complex programs, manages risks and performance, and supports customer retention and growth through coordinated execution and continuous improvement.

What you'll do

• Lead customer programs and transformation projects
• establish governance, milestones, resource plans, and success metrics
• manage concurrent projects
• identify and mitigate risks
• coordinate cross-functional teams
• serve as a senior customer contact
• lead business reviews and executive steering committees
• translate customer needs into operational and technology solutions
• support growth opportunities, budgets, forecasts, and cost management.

What we're looking for

Skills & competencies

senior program manager

account management

arvato

customer programs

supply chain

fulfillment

program governance

cross-functional leadership

customer relationships

risk management

continuous improvement

customer retention

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life insurance, disability coverage, 401(k) match up to 6%, paid time off and holidays, flexible spending accounts, tuition reimbursement, training, and commuter benefits.

Why this role

Leads strategic customer programs and cross-functional initiatives across supply chain and fulfillment.

About the employer

Arvato Bertelsmann is hiring for this role. Industry: Freight Transportation Arrangement. Sector: 48.