Call Center Agent (Evenings)
Employment type
Full-time
Work setting
On-site
Location
Las Cruces, NM
Schedule
Evening shift
Posted
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Job overview
The Call Center Agent (Evenings) role is an onsite position located in Las Cruces, NM. Compensation is not specified in the posting, and this role supports a diverse client base. This role exists to handle inbound and outbound customer service and sales interactions. The agent contributes to the team by resolving support issues and promoting new products to ensure a best-in-class customer experience.
What you'll do
- Handle inbound and outbound calls.
- Resolve customer issues on the first call.
- Research and retrieve information across systems.
- Document and process claims and inquiries.
- Guide customers through options.
What we're looking for
- Skills & competencies
- full-timeevening shiftlas cruces nmcall centercustomer servicemci careersno on-callno degree requiredsalesonsite
- Work arrangement
- Weekend coverage required
Benefits & perks
- Paid time off, health benefits, retirement savings, and performance incentives.
Why this role
Offers clear advancement paths into supervisory and management roles.
About the employer
MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: e8add1d2-e7bb-4015-a06e-f00dab83dd04