Guest Service Agent – Front Office

Job overview

The Guest Service Agent – Front Office role is onsite in Healdsburg, CA. Compensation is not specified. The agent serves as a first point of contact for Liora Estate guests and supports front desk and hotel operations; the part-time role may grow into full-time.

What you'll do

• Greet guests and manage check-ins and check-outs
• answer inquiries and address requests or complaints
• process and update reservations
• handle payments, deposits, refunds, and billing
• reconcile transactions
• maintain guest records and incident logs
• coordinate with housekeeping, maintenance, and other departments
• and uphold hotel service and brand standards. Evening and weekend availability is required.

What we're looking for

Skills & competencies

guest service agent

front office

healdsburg ca

liora estate

part-time

evenings

weekends required

guest check-in

reservations

guest billing

hotel operations

hospitality

Work arrangement

• Weekend coverage required

Why this role

Previous customer service, front desk, or hospitality experience is preferred. Reservation-system proficiency is desirable but not required. The ability to obtain and maintain a Food and Alcohol Handler's Certification may be required.

About the employer

Liora Estate is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.