Papa John’s Shift Leader

Job overview

The Papa John’s Shift Leader role is onsite in Somerville, MA. Compensation is not specified; the posting describes hourly pay as competitive. The role supports restaurant operations and the company’s focus on product quality and customer care. The shift leader directs the crew and maintains operating standards when the Store Team Leader is absent. By coaching employees, resolving customer concerns, and overseeing food safety and shift procedures, the role supports consistent service and restaurant performance.

What you'll do

• Coach crew members and direct shift work
• handle customer concerns professionally
• oversee opening or closing duties, order accuracy, and food safety
• keep workstations operating to company standards
• monitor performance and flag inefficiencies
• support the Store Team Leader in procedures that drive profitability
• obtain a Food Handler Certification before the first shift if not already held.

What we're looking for

Skills & competencies

shift leader

somerville ma

papa john’s

restaurant operations

crew coaching

customer service

food safety

order accuracy

opening and closing

food handler certification

flexible scheduling

leadership development

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive hourly pay, medical, dental, and vision insurance, 401(k), paid time off, paid training, ongoing development, flexible scheduling, employee discount, and referral program bonus.

Why this role

The role is a development path toward Operating Manager positions, with promotion from within and paid training and ongoing development.

About the employer

Papa Johns is hiring for this role. Industry: Limited-Service Restaurants. Sector: 72.