Customer Service Department Manager
Compensation
$85k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
Waukegan, IL
Schedule
Day shift
Posted
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Job overview
The Customer Service Department Manager role is an onsite position located in Waukegan, IL. Compensation is specified as $85,000 to $100,000 per year, and this role supports the customer service department at Uline, a leading distributor of shipping and packaging materials. This role exists to empower teams to deliver legendary service. The manager will train team leads, oversee daily operations, evaluate procedures, and resolve escalated customer issues to ensure high performance.
What you'll do
- Train team leads, manage daily department activities, evaluate procedures, review performance reports, and resolve escalated customer issues.
What we're looking for
- Skills & competencies
- full-timeday shiftwaukegan ilulinecustomer servicemanagementleadershipcoaching$85k-$100k/yronsite
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health insurance, 401(k) with 6% match, paid holidays, PTO, tuition assistance, on-site fitness center.
Why this role
Requires 3+ years of management experience, focuses on coaching and high-performance team development.
About the employer
Uline, Inc. is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-3012.00
You'll be redirected to the employer's application page.
Listing ID: e8822708-0457-4ca1-92ae-d16ee4d3654d