Customer Engineering Manager, Post-Sales

Job overview

The Customer Engineering Manager, Post-Sales role is onsite in San Francisco, CA. Compensation is not specified. Aircall builds an AI-powered customer communications platform used by companies worldwide.

What you'll do

• Lead and develop a regional team of approximately five to six Customer Engineers and Scaled Customer Engineers
• oversee onboarding, activation, adoption, and technical execution
• coordinate delivery partners
• monitor customer health and gross revenue retention
• support AI adoption, scaled education, escalations, renewals, and cross-functional work
• use operational data to guide coaching and process improvements.

What we're looking for

Skills & competencies

customer engineering

post-sales

saas

people leadership

customer onboarding

technical implementation

ai adoption

customer retention

partner enablement

san francisco ca

aircall

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive salary package and benefits are mentioned
• specific benefits are not listed.

Why this role

Hands-on regional leadership role combining technical customer implementation, partner delivery oversight, AI adoption, and customer retention accountability.

About the employer

Aircall.io, Inc. is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.