Medicaid Service Delivery Director

Job overview

The Medicaid Service Delivery Director is an onsite leadership role based in Hightstown, New Jersey. The compensation for this position is approximately $140,000–$160,000 per year. This role is responsible for overseeing the effective and efficient delivery of services to clients, managing a large team of contact center employees, and ensuring operational excellence. The Director will align service delivery with business objectives, optimize processes, and maintain high quality standards for Medicaid and managed care programs.

What you'll do

• Manage 350 contact center employees, oversee mailroom and print vendors, engage with clients, coach operations managers, execute staffing plans, and develop financial forecasts.

What we're looking for

Skills & competencies

full-time

day shift

hightstown nj

medicaid

managed care

leadership

operations

director

$140k-$160k

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, retirement savings, employee discounts, career growth, paid training, paid time off.

Why this role

Director-level, 10+ years experience, Medicaid/Managed Care expertise, onsite in Hightstown, NJ.

About the employer

Conduent State Healthcare, LLC is hiring for this role. Industry: Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs). Sector: 92.