Client Success Manager, Small-Market

Job overview

The Client Success Manager, Small-Market role is listed as onsite in New York, NY, with occasional travel to Garner’s New York headquarters; the posting also says the position is available to people comfortable with remote work. The annual salary range is $80,000–$107,000, and the role is commission eligible. Garner says its work aims to improve healthcare quality and lower costs for members and employers. The role owns day-to-day relationships with a high-volume portfolio of small-market clients and brokers, supporting engagement, satisfaction, and retention. It uses account-health monitoring, KPI analysis, engagement planning, client communications, and cross-functional coordination to help clients realize ongoing value and address risks and opportunities.

What you'll do

• Manage relationships across 50–75 small-market client and broker accounts
• execute account workflows and engagement plans
• monitor account health and KPIs
• identify risks and opportunities
• manage concurrent projects and deliverables
• collaborate with Strategic Account Management, Sales, and Concierge
• lead client and broker meetings
• prepare reports, presentations, and educational sessions
• travel up to 20%.

What we're looking for

Skills & competencies

client success manager

small-market

garner health

new york ny

full-time

day schedule

b2b account management

client retention

broker relationships

healthcare benefits

kpi analysis

up to 20% travel

$80,000–$107,000/year

commission eligible

Work arrangement

• Weekend coverage required

Benefits & perks

• Commission eligibility, equity incentive plan, flexible PTO, medical/dental/vision plan options, 401(k), and Teladoc Health.

Why this role

Commission eligible; equity incentive and benefits plans include flexible PTO, medical, dental and vision options, 401(k), and Teladoc Health.

About the employer

Garner Health is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.