Global Service Delivery Manager, Network Services

Job overview

The Global Service Delivery Manager role is onsite in Plano, TX, and compensation is not specified. The role supports Nile’s global delivery of enterprise networking services. The manager oversees end-to-end service execution for complex network implementations, installations, and migrations. By coordinating customers, deployment partners, and internal teams, the role aims to maintain service-level commitments, customer satisfaction, security, and continuous improvement.

What you'll do

• Oversee global network service delivery and adherence to SLAs
• serve as the primary customer contact and resolve service issues
• implement and manage ITIL-based service processes
• use AI-driven insights to monitor and optimize network performance
• align delivery with zero-trust security principles and compliance standards
• maintain client relationships
• coordinate customer IT teams, deployment partners, and internal stakeholders
• identify and implement process improvements.

What we're looking for

Skills & competencies

service delivery manager

plano tx

nile global

enterprise networking

network services

itil

customer satisfaction

zero trust

ai-driven network management

service delivery

Work arrangement

• Weekend coverage required

Why this role

The listing describes a full-time, onsite role and requires a bachelor’s degree in IT, computer science, networking, business, or a related field.

About the employer

Nile Global Inc is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.