Senior AI Engineer — Voice AI and NLP

Job overview

The Senior AI Engineer — Voice AI and NLP role is listed onshore in Charlotte, NC. Compensation is not specified. The role supports Charter Communications’ high-volume customer interactions through voice AI systems. The engineer designs and develops scalable LLM and NLP solutions for conversational systems, including IVR and call routing. The role also establishes LLMOps practices and collaborates with IVR platform, speech engineering, and product teams to support reliable AI workflows.

What you'll do

• Architect and develop Python-based AI IVR and conversational systems
• build NLP models for text classification and clustering to support intent detection and call routing
• analyze data using SQL
• design and deploy LLM workflows for voice and chat
• lead agentic AI workflows
• establish LLMOps monitoring, evaluation, and lifecycle practices
• partner with IVR, speech engineering, and product teams
• mentor offshore and junior AI engineers.

What we're looking for

Skills & competencies

senior ai engineer

charlotte nc

info way solutions

charter communications

voice ai

ivr

nlp

llms

rag

python

sql

agentic ai

llmops

customer interactions

Work arrangement

• Weekend coverage required

Why this role

The description states 12 years of AI/ML experience. Required skills include Python, NLP, SQL, LLMs, prompt engineering, evaluation frameworks, and RAG; agentic AI, LLMOps/MLOps, and cloud experience are listed as good to have.

About the employer

Info Way Solutions LLC is hiring for this role. Industry: Telecommunications Resellers. Sector: 51.