Route Coverage Specialist (Route Support)

Job overview

The Route Coverage Specialist (Route Support) is an onsite role based in Boston, MA. This position offers an annual salary range of $61,927.98 to $86,011.08, supporting the service and management teams at UniFirst, an international leader in the garment services industry. This role exists to provide seamless service by covering delivery routes when regular Route Service Representatives are unavailable. The specialist ensures customer satisfaction through proactive problem-solving, accurate inventory audits, and maintaining strong relationships with business clients.

What you'll do

• Develop proficiency across multiple routes
• deliver garments and products to customers
• provide excellent customer service
• resolve customer requests independently
• manage invoices and inventory audits
• maintain vehicle safety and appearance
• support new account installations and collections
• communicate customer feedback to leadership.

What we're looking for

Skills & competencies

full-time

day shift

boston ma

unifirst

route support

customer service

logistics

$61k-$86k/yr

no on-call

no degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement.

Why this role

Dynamic, fast-paced environment with variety in daily routes and tasks.

About the employer

UniFirst is hiring for this role. Industry: Linen Supply. Sector: 81.