Senior Customer Success Manager

Job overview

The Senior Customer Success Manager role is listed in Bellevue, WA, and the posting describes an onsite position. Compensation is $90,000–$100,000 per year. Zenoti provides cloud-based business software for beauty and wellness businesses. The role exists to help customers realize value from the platform and achieve adoption, retention, and growth. It combines customer relationship management, product expertise, data-informed guidance, and coordination with internal teams to improve the customer journey.

What you'll do

• Build customer relationships and understand business needs
• develop expertise in Zenoti’s platform
• analyze customer challenges and develop solutions
• use customer data to guide retention and expansion strategies
• lead customer conversations
• collaborate with sales, marketing, product, and support
• manage multiple accounts and priorities.

What we're looking for

Skills & competencies

senior customer success manager

bellevue wa

zenoti

full-time

customer success

saas

customer retention

product adoption

account management

data-driven strategy

cross-functional collaboration

beauty and wellness software

$90k–$100k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Professional growth, learning, and career advancement opportunities.

Why this role

Supports a cloud-based platform used by salons, spas, medspas, and fitness studios.

About the employer

Zenoti is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.