Customer Service Representative, Dental

Job overview

The Customer Service Representative, Dental role is onsite in Milwaukee, WI. Compensation is not specified. Dental Associates provides dental care and offers team members on-the-job training, continuing education, and career-growth opportunities. The representative supports patients and other customers by handling billing questions and incoming calls, identifying the reason for contact, and coordinating with other teams to resolve account issues. The role contributes to clear communication and timely customer support.

What you'll do

• Assist internal and external customers with billing issues and questions
• greet callers and determine the reason for contact
• manage incoming calls
• clarify complaints, identify causes, coordinate with other teams to resolve account problems, and follow up to confirm resolution.

What we're looking for

Skills & competencies

customer service representative

dental

milwaukee wi

dental associates

full-time

billing support

incoming calls

customer accounts

issue resolution

patient service

on-the-job training

continuing education

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical insurance with optional HSA
• dental and vision insurance
• life insurance
• 401(k)
• company-paid short-term disability
• paid time off and holidays
• FSA
• critical illness and hospital indemnity coverage
• opportunities for pay increases and bonuses.

Why this role

On-the-job training, continuing education offerings, and opportunities for career growth, pay increases, and bonuses.

About the employer

Dental Associates Ltd is hiring for this role. Industry: Offices of Dentists. Sector: 62.