Front Desk Agent — Hilton Garden Inn & Homewood Suites Jacksonville Downtown/Southbank

Job overview

The Front Desk Agent role is onsite in Jacksonville, FL. Compensation is $15.50 per hour. The position supports front desk operations at the Hilton Garden Inn and Homewood Suites Jacksonville Downtown/Southbank. The agent serves as a key point of reference for guests and vendors by handling check-in and check-out, processing payments, providing information, and preparing shift reports. The role contributes to a professional, courteous guest experience and helps the management team stay informed about front desk operations.

What you'll do

• Check in and check out hotel guests
• process payments according to hotel requirements
• provide information and assistance to guests and vendors
• prepare reports for the management team during each shift
• handle workplace problems by anticipating, preventing, identifying, and resolving them as needed.

What we're looking for

Skills & competencies

front desk agent

island hospitality management

jacksonville fl

full-time

$15.50 per hour

hotel operations

guest check-in

guest check-out

payment processing

guest service

flexible scheduling

hilton garden inn

homewood suites

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• HSA and FSA plans
• dependent care FSA
• commuter benefits
• pet insurance
• paid sick and vacation time
• family leave
• 401(k) match
• employee assistance program
• wellness subscriptions
• hotel room and brand discounts
• training and career growth opportunities.

Why this role

The position may require flexible scheduling availability. Weekly hours vary based on occupancy, season, staffing, and other factors; a specific number of hours is not guaranteed.

About the employer

Island Hospitality Management is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.