Technical Support Specialist

Job overview

The Technical Support Specialist role is listed in Lehi, UT; the posting does not specify a work arrangement. Compensation is not specified. At JobNimbus, the support team helps contractors use the company’s software and aims to provide clear, effective customer support. The specialist resolves software questions and issues through live chat, phone, and email, guiding users toward effective product use. The role contributes to customer experience by owning support tickets, meeting resolution targets, escalating when needed, and sharing feedback that can improve processes and the product experience.

What you'll do

• Handle live chats, calls, and emails
• troubleshoot and resolve software issues, escalating when needed and following through
• build product expertise
• aim for 18 tickets per day while maintaining quality
• guide users on best practices
• collaborate cross-functionally and share feedback for process and experience improvements
• attend company events and trade shows when needed.

What we're looking for

Skills & competencies

technical support specialist

software support

customer experience

live chat

phone support

email support

troubleshooting

customer service

lehi ut

jobnimbus

ticket resolution

Work arrangement

• Weekend coverage required

Why this role

The posting describes a 30-day product immersion and training period, followed by a 90-day goal of resolving tickets at or above 90% of the team average.

About the employer

JobNimbus is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.