Remote MFP Technician

Job overview

The Remote MFP Technician role is onsite at a local office in Beaverton, OR, according to the listing; the work includes remotely troubleshooting customer devices. Compensation is not specified. The role supports Pacific Office Automation’s remote multifunction-printer support team and customer success work. The technician diagnoses network connectivity issues affecting multifunction devices such as copiers and scanners, using remote-access software and customer conversations. Coordination with sales representatives, customers, and field technicians helps resolve technical problems and maintain service.

What you'll do

• Use software to remotely access client computers and troubleshoot network connectivity with multifunction devices
• communicate with customers by phone and email to gather diagnostic information
• work with sales representatives, customers, and field technicians to resolve network-related problems.

What we're looking for

Skills & competencies

mfp technician

remote troubleshooting

multifunction devices

tcp/ip networking

copiers and scanners

customer technical support

beaverton or

pacific office automation

entry-level training

medical and dental benefits

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and life insurance
• matched 401(k)
• PTO, vacation, and sick leave
• FSA
• advancement and growth opportunities.

Why this role

The posting describes 0–2 years of TCP/IP networking experience and willingness to train the right entry-level candidate. Compensation varies by location; listed ranges apply to Seattle, Tacoma and Bellingham, and Tri-Cities areas, not the Beaverton listing location.

About the employer

Pacific Office Automation is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.