Client Service Specialist

Job overview

Client Service Specialist is an onsite role in Pontiac, MI. Compensation is not specified. United Wholesale Mortgage partners with independent mortgage brokers and aims to make the mortgage process faster, cheaper, and easier for homebuyers. The specialist handles client questions and requests across phone and email, researches issues, documents updates, and works with teammates and business partners to resolve concerns. The role contributes to client service and performance goals through accurate, solution-focused support.

What you'll do

• Handle inbound and outbound calls
• respond to client requests by email
• answer questions and resolve concerns
• research issues
• document conversations and updates
• navigate multiple systems
• collaborate with teammates and business partners
• meet quality, service, and performance goals.

What we're looking for

Skills & competencies

client service specialist

united wholesale mortgage

pontiac mi

client support

inbound calls

outbound calls

email support

mortgage services

issue resolution

paid training

pto

health insurance

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training, 96 hours of PTO during the first year, paid holidays, health, dental and vision insurance, 401(k) match, FSA, HSA, and professional development.

Why this role

The posting describes paid training, 96 hours of first-year PTO, paid holidays, health insurance, 401(k) match, professional development, and growth paths to leadership.

About the employer

United Wholesale Mortgage is hiring for this role. Industry: Mortgage and Nonmortgage Loan Brokers. Sector: 52.