Dispatcher (Hybrid)

Job overview

The Dispatcher (Hybrid) role is an onsite position based in Pensacola, FL, with compensation not specified. This role supports the logistics team by ensuring efficient driver operations and client satisfaction. The role exists to coordinate driver pickups and drops, manage customer inquiries, and maintain high standards of delivery excellence. It involves utilizing GPS and mobile applications to monitor routes and resolve escalated issues.

What you'll do

• Utilizing GPS, Google Maps, and multiple mobile applications simultaneously
• Market Lead Oversees Dispatcher I
• Driver Onboarding
• Fail Verification
• Initiate Driver Discipline
• ZenDesk Ticket Assignment
• Client Channel Communication
• Dispatcher I tasks when needed
• Dispatches drivers to assure that all pickups and drops happen in a timely, safe and efficient manner
• Answer incoming customer inquiries by phone and email
• Provide the best support experience to our customers and clients
• Under direction of Dispatch Team Lead coordinate with our client’s customer service teams on resolving escalated customer issues
• Collaborate with our Driver Leads and Account Representatives to ensure we are upholding our standards of delivery excellence
• Monitor and review routes and interact with drivers as necessary to meet and exceed client expectations.

What we're looking for

Skills & competencies

full-time

day shift

pensacola fl

employbridge

data entry

hybrid

logistics

dispatcher

customer support

temp-to-hire

Work arrangement

• Weekend coverage required

Why this role

Temp to hire and PROMOTION opportunities available; Remote/hybrid work offered for strong performers; Spanish & English (bilingual) speaking preferred but not required.

About the employer

Employbridge is hiring for this role. Industry: Regulation and Administration of Communications, Electric, Gas, and Other Utilities. Sector: 92.