Customer Success Manager, Cable Backplane Systems

Job overview

The Customer Success Manager, Cable Backplane Systems role is described as hybrid, with work locations in Santa Clara, CA or Valley Green, PA, and domestic and international travel. Compensation is not specified. The role supports Amphenol High Speed Products Group’s Cable Backplane Systems team and its strategic hyperscale and AI-infrastructure accounts. The manager owns the operational customer experience during mass production, coordinating internal teams and field service to resolve issues, monitor account health, and meet customer commitments. The position also helps establish the new Customer Success organization’s processes, measures, and playbooks.

What you'll do

• Own the operational customer experience for strategic accounts during mass production
• maintain customer health scorecards and monitor operational metrics
• lead cross-functional escalations through resolution
• plan and facilitate quarterly business and quality reviews
• coordinate RMA status and customer-facing failure-analysis and corrective-action updates
• route customer feedback to product, engineering, and operations teams
• track KPI, SLO, and SLA performance
• onboard new programs ahead of mass production
• coordinate account coverage with Field Service Engineers
• use data-driven and AI-enabled tools
• mentor Customer Operations Advocates and contribute to playbooks.

What we're looking for

Skills & competencies

customer success manager

cable backplane systems

customer operations

hyperscale accounts

ai infrastructure

escalation management

quarterly business reviews

customer health scorecards

santa clara ca

valley green pa

amphenol tcs

25%–40% travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Career growth opportunities within a global organization.

Why this role

Foundational hire for a new Customer Success team, with approximately 25%–40% travel and responsibility for helping shape its charter, KPIs, and playbooks.

About the employer

Amphenol TCS is hiring for this role. Industry: Other Electronic Component Manufacturing. Sector: 33.