Bilingual Customer Service Team Lead
Compensation
$33 – $38 /yr
Employment type
Full-time
Work setting
On-site
Location
Waukegan, IL
Schedule
Day shift
Posted
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Job overview
The Bilingual Customer Service Team Lead is an onsite role based in Waukegan, IL. Compensation is $33–$38 per hour, and this position supports the customer service department at Uline, a leading distributor of shipping and packaging materials. This role exists to coach and empower bilingual representatives to provide exceptional service. The Team Lead ensures the team meets performance metrics, handles escalated issues, and maintains high standards of customer satisfaction through effective training and communication.
What you'll do
- Coach and develop Bilingual Customer Service Representatives
- evaluate customer interactions
- provide feedback on process improvements
- facilitate team meetings
- handle escalated customer issues.
What we're looking for
- Skills & competencies
- full-timeday shiftwaukegan ilbilingualcustomer serviceteam leadonsiteno travelno on-callweekend required$33-$38/hr
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health insurance, 401(k) with 6% match, bonus programs, paid time off, tuition assistance.
Why this role
Bilingual fluency required; onsite work environment; comprehensive benefits starting day one.
About the employer
Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: e7b1a7d2-9e21-4d86-97a3-4722b2f1574e