Customer Service Representative — Part-Time, End of Week

Job overview

The Customer Service Representative works onsite in Belvidere, IL, on Friday and Saturday, with either a first shift of 7 a.m.–5 p.m. or a second shift of 4 p.m.–2 a.m. Compensation is $20–$21 per hour. The role provides on-site customer support at a Midwest Refrigerated Services warehouse. The representative coordinates driver check-in and shipment paperwork while supporting warehouse and customer communication. Accurate appointment scheduling, shipment closeout, and inbound documentation help maintain refrigerated logistics operations for food-industry customers.

What you'll do

• Check in incoming and outgoing drivers and confirm dock-door assignments
• prepare unloading tallies
• record driver arrival and departure times in CAM
• close outbound shipments and send bills of lading to customers
• close inbound orders and provide paperwork to drivers
• answer phones and schedule appointments
• activate or inactivate lot codes
• adjust receiving tickets
• perform additional office duties as needed.

What we're looking for

Skills & competencies

customer service representative

midwest refrigerated services

belvidere il

part-time

friday

saturday

1st shift 7 a.m.–5 p.m.

2nd shift 4 p.m.–2 a.m.

driver check-in

shipment paperwork

refrigerated logistics

$20–$21/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, flexible spending accounts, dependent care flexible spending account, insurance options, company-paid life and disability coverage, 401(k) with company match, paid time off, holiday pay, referral bonuses, and employee assistance program.

Why this role

Two Friday-and-Saturday schedules are listed: first shift, 7 a.m.–5 p.m.; second shift, 4 p.m.–2 a.m.

About the employer

Midwest Refrigerated Milwaukee, Inc. is hiring for this role. Industry: Refrigerated Warehousing and Storage. Sector: 49.